Martha and Mary wins ‘Leader in Excellence’ award
March 1, 2013 · Updated 9:08 AM
For the second consecutive year, Martha and Mary at Home received the distinguished “Leader in Excellence” Award by Home Care Pulse, the leading firm in quality assurance for private duty home care.
The award was awarded to less than 50 private duty home care agencies across the country, who consistently ranked among the highest in 10 or more out of 12 quality metrics assessed by Home Care Pulse. As a “Leader in Excellence,” Martha and Mary represents a top performer in the national home care industry.
To qualify for this award, 10 percent of Martha and Mary At Home’s clients were polled each month by Home Care Pulse to rate the care they received through personal phone interviews.
The client satisfaction ratings were factored into Martha and Mary At Home’s overall ranking over a 12-month period. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Martha and Mary At Home management team set goals to reach the highest level of excellence possible.
“We have a team of people who work hard every day to make sure we provide the best service possible. This award reflects their strong commitment to our clients to provide exceptional, personal care,” said Randy Hardin, administrator of Martha and Mary.
The company also earned, for the third year in a row, the “Best of Home Care” designation from Home Care Pulse, which acts as a guide to help consumers choose the best home care agency in their area.
Performance is evaluated based on factors such as staff training, communication, caregiver performance, caregiver morale, response to problems, likeliness to recommend, and overall quality care.
“Our goal at Home Care Pulse is to help agencies reach their goals and deliver the best home care possible, said Aaron Marcum, president of Home Care Pulse. “We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”