Business

Martha & Mary receives “Best of Home Care” award for fourth year

Martha & Mary at Home announced that it has been recognized with Home Care Pulse’s “Best of Home Care” distinction for the fourth year in a row.

Awarded to only the top 25 percent of home care providers based on client satisfaction scores from Home Care Pulse, Martha & Mary continues to rank among a select few of the best home care providers in the country.

“We know that sometimes it is difficult to take care for a loved one,

especially when you have never searched for a home care provider before,” said Aaron Marcum, founder of Home Care Pulse. “We work to make this process easier by helping families make an informed decision, based on a tangible measurement of quality: client feedback. Our goal is to help families choose a trusted provider to care for their loved ones.”

Home Care Pulse, a company which measures client and employee satisfaction, created the award to identify those agencies in the private duty home care space that demonstrated a passion for client and employee satisfaction. Home Care Pulse believes that honoring such companies can both educate and help families to make better care decisions for their aging loved ones.

“It is an honor to be recognized again for the outstanding work our caregivers and staff do each and every day. To be recognized as a leader in all thirteen measured areas of service is an honor and I’m proud of our team’s contribution to this great effort,” said Randy Hardin, administrator of Martha & Mary Home and Community Services. “We are committed to helping seniors maintain their independence in the comfort and security of their own home and this accomplishment reflects that commitment.”

The selection process for the “Best of Home Care” includes the evaluation of client satisfaction in the areas of work ethic, timeliness, knowledge of caregivers, compassion, appearance, communication, response to problems, overall quality of care, and caregiver performance, and more.

 

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